Barriers to total quality management

The graph below was created using Google’s chart tools.

This horizontal bar graph shows a result of a survey of quality control managers on barriers to successful total quality management (TQM).   188 managers ranked 21 statements, on a scale of 1 to 5 (5 being completely true), as to the truthfulness of the statement.  Each statement represents a potential barrier to TQM.  The 5 statements with the highest average responses are shown in the graph.

The details on the survey and other survey conclusions can be read by clicking here (PDF file).  The survey was conducted by Rose Sebastianelli and Nabil Tamini.

The survey should help companies to decide on steps to increase quality.